A 6-truck plumbing crew in Braintree, MA reduced daily dispatch chaos from 3 hours to 45 minutes — without hiring an office manager.
Maplefield Plumbing's dispatcher, Carol Watts, spent the first 3 hours of every day chasing down job updates, re-entering estimates lost in text threads, and manually matching work orders to invoices. With 4 technicians running 8–10 jobs per day across residential and commercial accounts, the office was perpetually behind.
Estimates floated between WhatsApp, email, and paper notebooks — Carol once found a $1,200 job estimate buried in a technician's phone camera roll, two days after the customer had already hired a competitor.
Invoice collection was a separate headache. With no structured payment flow, the company was chasing 90-day-old AR balances while new invoices kept piling up.
Maplefield adopted FieldMasterOS in January 2026. The team started with the dispatch board to get real-time visibility, then gradually moved their full workflow into the platform over a two-week onboarding period.
Carol sees every technician's status in one view. Jobs are dragged to assign, with customer info and address auto-populated. No more phone tag.
Techs create jobs from the truck. Customer history, notes, and site address are available before they pull up — not after they've already left.
Estimates are sent from the app, tracked by status, and converted to jobs in one click when the customer accepts. No more lost texts, no duplicate entry.
Invoices auto-generate with a Stripe payment link. Customers pay from their email. Cash flow improved within the first billing cycle.
"Before, I was spending half my morning just figuring out where everyone was. Now I open the board, it's all right there. I got 45 minutes back on day one."
After a full quarter on FieldMasterOS, Maplefield's operational metrics shifted significantly. The dispatch bottleneck that had been limiting their ability to take on new commercial accounts was gone. They accepted two new commercial service contracts in February — something Carol said would've been impossible to manage with the old system.
Invoice collection improved from an average 90-day cycle to 42 days. Carol attributes this to the Stripe payment links: "Customers pay right from the invoice. The ones who used to dodge us for months now just tap a link and it's done."
Technician utilization also ticked up. With a clear dispatch board driving assignments, techs spend less time waiting on callbacks and more time on billable work.
"I used to text Carol 15 times a day just to confirm my schedule. Now I check the board once in the morning and I'm set."
"We used to lose at least one estimate a week — just gone, buried in a chat thread. FieldMasterOS fixed that the first week."
"I sent an invoice on a Monday morning, had the payment by Tuesday afternoon. That never happened before. The Stripe link made a real difference."
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